Questions fréquentes

What is the delivery time?

We need 1 to 2 working days to process your order, followed by approximately 5 to 7 working days for delivery.

Do you deliver worldwide?

Yes, we offer worldwide delivery.

Where are your products shipped from?

Our office is located in Paris, France, while our international warehouse is located in China.

Do you provide order tracking?

Yes. Please allow up to 3 days after placing your order to receive an email containing your tracking number. You can also request your tracking information by contacting us at support@glivella.com.

Some items are missing from my order. What happened?

Depending on your order, some products may be shipped separately. If your order contains items from two different warehouses, you may receive two separate parcels. The remaining items should arrive shortly afterwards.

I received a damaged product. What should I do?

We are very sorry. Please send us a photo of the damaged product at support@glivella.com, and our team will arrange a replacement as quickly as possible.

Where are you based?

We are based in Paris, France.

I still have not received my order. Why is it taking so long?

We apologise for the delay. International deliveries can sometimes take longer than expected due to customs clearance or other circumstances beyond our control.

You can continue tracking your order to view its latest status. If you need help tracking your parcel or would like more information, contact us at support@glivella.com.

Do you have a refund policy?

We always do our best to resolve any issues our customers may experience when shopping online.

If you would like to request a refund, we will be happy to review your request, provided it is made within 30 days of the order date and the products concerned were not purchased as part of a promotion or sale.

For more information, please see our Refund Policy.