FAQ
How long does delivery take?
We need 1–2 working days to process your order, followed by approximately 5–7 working days for delivery.
Do you ship worldwide?
Yes, we offer worldwide delivery.
Where are your products shipped from?
Our office is based in London, United Kingdom, while our international fulfilment warehouse is located in China.
Do you provide order tracking?
Yes. Please allow up to 3 days after placing your order to receive an email containing your tracking number. You can also request your tracking details by emailing support@glivella.com.
Some items are missing from my order. What happened?
Depending on your order, some products may be shipped separately. If your order contains items from two different warehouses, you may receive two separate parcels. The remaining items should arrive shortly afterwards.
I received a damaged item. What should I do?
We’re sorry to hear that. Please email a photo of the damaged item to support@glivella.com, and our team will arrange a replacement as quickly as possible.
Where are you based?
We are based in London, United Kingdom.
I still haven’t received my order. Why is it taking so long?
We apologise for the delay. International deliveries can occasionally take longer than expected due to customs clearance or other circumstances outside our control.
You can continue to track your order to check its latest location. If you need help tracking your parcel or would like more information, please contact us at support@glivella.com.
Do you have a refund policy?
We always do our best to resolve any issues our customers may experience with their online purchases.
If you would like to request a refund, we will be happy to review your request, provided it is submitted within 30 days of the order date and the items concerned were not purchased as part of a promotional sale.
For further information, please see our Refund Policy.